Privacy Policy – GDPR Compliance

Section 1 - What do we do with your information?

If you choose to fill in a contact form on our website, we will only use it for the purpose of contacting you in relation to that enquiry.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Text & Email marketing: With your explicit permission, we may send you texts or emails about our products and other updates.

Section 2 – Consent

How do you get my consent?
When you provide us with personal information we ask you to explicitly consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us by email at info@coachbookings.com or mailing us at: Sylver Limited – t/a Coachbookings.com, 17 Birley Street, Blackpool, FY1 1EG.

Section 3 – Disclosure

We may disclose your personal information if we are required by law to do so.

Section 4 - Data Storage

Your data is stored through Sylver Limited’s (t/a Coachbookings.com) data storage and databases. We store your data on a secure server behind a firewall.

Section 5 - Third-party services & links

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your personal information, the information is encrypted using secure socket layer technology (SSL) and all passwords are stored with industry-standard encryption. All online payments are handled securely by our partners PayPal and SagePay. We do not store any credit/debit card details on the CoachBookings.com server.

Although no method of transmission over the Internet or electronic storage is 100% secure, we implement generally accepted industry standards.

Section 7 - Cookies

If you want to opt-out of cookies you can do by altering your web browser’s settings to reject cookies. We set the following cookies:

• We use Google Analytics to measure how our site is used by visitors and to generate reports for our own use. Google Analytics does not collect any personally identifiable information about you.
• If you perform a holiday search, we store a cookie containing your postcode to allow future searches to be made more quickly.
• If you choose "keep me signed in" when logging in to a user account, we store a cookie containing a security token relating to your account.
• If you login to a user account, we store a cookie containing a security token relating to your session.

Section 8 - Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact, our Privacy Compliance Officer at info@coachbookings.com or by mail as below:

FAO: Privacy Compliance Officer
Sylver Limited – t/a Coachbookings.com
17 Birley Street
Blackpool
FY1 1EG