Terms and Conditions - NASH'S Coaches LTD
Please read the following terms and conditions carefully.
TERMS AND CONDITIONS OF EXCURSIONS
CHILD & SENIOR CITIZEN FARES
Children’s fares apply to 3-13 years, infants under 3 years can travel free of charge without a seat and only one infant per adult may travel unless stated otherwise.
CANCELLATIONS BY YOU
DAY TRIPS: If you cancel your day trip the following charges will be levied – except in respect of trips which include admission charges i.e. entrance tickets.
More than 7 days prior to departure: 20% admin charge
0-7 days prior to departure: 100% admin charge
AN ADMINISRATION CHARGE WILL APPLY PLUS ANY ENTRANCE/THEATRE TICKETS/FERRY/MEALS ETC. COST INCCURED BY THE COMPANY.
HOLIDAYS: All monies to be paid 6 weeks prior to departure. Minimum deposit on holidays is £35.00. If you cancel your holiday the following charges will be levied and written notice must be given.
More than 42 days prior to departure: deposit only
28-42 days prior to departure: 40% admission charge
8-27 days prior to departure: 60% admission charge
0-7 days prior to departure: 100% admission charge
CHANGE TO EXCURSIONS
Nash Coaches reserves the right to amend, suspend, cancel or withdraw any excursions in its current programme without prior notification and will not be liable for any loss. In the event of cancellation, we are only liable for monies paid and there will be no further compensation payable. The company reserves the right to refuse any fare.
SEAT ALLOCATION
We cannot guarantee seat allocation requests. We normally work on a first come first served basis although this is subject to change upon special circumstances.
DEPARTURE TIMES
Nash Coaches informs all intending passengers travelling on excursions to be at the departure point 10 minutes before the stated time. No refunds will be made to late passengers on outbound or return journeys.
TRAVEL DELAYS AND DISPUTES
Compensation will not be payable for any aspect of your trip affected by matters over which we have no control such as weather/traffic conditions, industrial disputes, civil disturbances, coach mechanical problems, lack of coach facilities etc.
RESPONSIBILITY FOR ERRORS
We are not responsible for any errors in date of travel or picking up point after ticket has been issued. Please check ticket details carefully prior to departure.
ENTRANCE TICKETS
We cannot accept responsibility for the failure to arrive or any delays at venues which are a result of circumstances beyond our control. If any cancellations happen on the day of departure, ticket only value will be refunded.
LOST PROPERTY
The company accept no liability for items left on our vehicles. A charge may be made to cover any costs incurred in handling of any property left on coaches, or on any coaches subcontracted by the company.
LUGGAGE/PERSONAL BELONGINGS
One suitcase is allowed per paying passenger and this must be of average size and weight. If drivers / representatives handle luggage as a courtesy to the customer, this is under the condition that we accept no liability for any damage or loss. We reserve the right to refuse excess luggage.
Electric scooters, wheelchairs (batteries must be dry cell) and pushchairs may be carried on excursions however must be foldable. Due to the weight the driver cannot be responsible for loading and unloading. Due to limited storage space, the office must be notified at the time of booking for all electric scooters, wheelchair and pushchairs.
LIABILITY FOR INJURY
The company will not accept liability for damage, injury or loss for any passengers standing up or walking around the vehicle whilst in motion. Fitted seat belts must be used.
INSURANCE: Due to new laws we are unable to offer insurance however we do recommend insurance by personal choice from an outside source.
NO SMOKING POLICY
The company operates a no smoking policy on all coaches including e-cigarettes.
NO ANIMALS
No animals are allowed on our coaches with the exception of guide/assistance dogs.
SUBCONTRACTED COACHES
Due to emergencies, peak times and other circumstances beyond our control, you are advised that travel may be taken in coaches other than those owned or operated by Nash Coaches.
ATTRACTIONS
The company cannot guarantee that attractions or facilities shown in pictures to advertise the destination will be available on the day.
MULTIPLE DESTINATIONS
Please note our coaches may be travelling to more than one destination on the same day. i.e. Weston, Burnham and Brean.
POSTCODES
Postcodes are given for guideline purposes only.
ONLINE SALES
Bookings made online will not receive any paperwork in the post. You will be supplied with an automated email and the electronic copy of the booking can be also used as proof of booking.
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