Terms and Conditions - Collette Worldwide Holidays
Please read the following terms and conditions carefully.
BOOKING CONDITIONS:
When you make a booking with us you enter into a contract with Adventures Unlimited Inc., a company registered under the Companies Act, Registration Number FC018773, whose registered address is 162 Middle Street, Pawtucket, Rhode Island 02860, USA.
Adventures Unlimited Inc. trades as Collette Worldwide Holidays and has a trading address at Unit 11, Brook Business Centre, Cowley Mill Road, Uxbridge, Middlesex UB8 2FX, United Kingdom. All correspondence should be forwarded to this address (with the exception of correspondence falling within the terms of Section 10).
These Booking Conditions together with our Essential Travel Information form the basis of your contract with us. They contain important information and we ask you to please read them carefully. They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you.
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1. CONFIRMING YOUR BOOKING AND MAKING YOUR CONTRACT
When you have chosen your holiday, the party leader must complete and sign our booking form. This confirms that you agree to the terms and conditions of booking. Upon receipt of your completed booking form and all applicable payments, if the arrangements you wish to book are available we will issue a Confirmation Invoice and send this directly to you or your travel agent. A binding agreement will come into existence between us when we despatch this invoice.
The Booking Conditions, prices and general information set out on this website cannot be varied unless we agree in writing to do so.
Please check your confirmation together with all tickets and other documentation carefully as soon as you receive them and contact the agent or ourselves direct if you think any details are incorrect as it may not be possible to make changes later.
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2. PAYING FOR YOUR HOLIDAY
In order to confirm your chosen arrangements, you must pay a deposit. The deposit payable and the time that the balance of the cost of your arrangements (including any surcharge where applicable) will become due will vary depending on the holiday you book:
Holiday Deposit Payable Balance due not less than
Holidays to Europe, Canada, America and Mexico (excluding cruise holidays) £100 per person 60 days before departure
All other destinations (excluding cruise holidays) £200 per person 60 days before departure
Ocean and river cruise holidays £200 per person 120 days before departure
Holidays to Antarctica £250 per person 180 days before departure
If you book your holiday within the appropriate timescales detailed in the third column above, full payment is required at the time of booking.
If we do not receive the balance of the cost of your holiday in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 6 below will become payable.
You must also pay all applicable insurance premiums if you wish to purchase the insurance policy we offer.
Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your arrangements with us will be held by that agent on your behalf until we issue our confirmation invoice, after which your agent will hold the monies on our behalf. For flight inclusive bookings, all monies paid to such agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you.
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3. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
Passport and visa requirements vary depending on your destination. We recommend that you contact the relevant consulate to check any restrictions that may apply. Please contact your doctor for advice on health requirements.
It is your responsibility to ensure that you have a proper passport and visa, and that you have the required vaccinations to gain entry to any country which you are visiting. In particular, it is your responsibility to check that your passport is valid for the whole of your holiday (or longer if this is a requirement of the country(ies) that you are visiting) and that no personal circumstances such as a criminal offence or travel to another country will affect your individual visa requirements. If you fail to take these steps, Collette Worldwide Holidays has no liability to you and you will have to pay Collette Worldwide Holidays any costs which Collette Worldwide Holidays incurs through helping you because of such failure on your part. Further, Collette Worldwide Holidays is not liable to you for any illness or discomfort you suffer through failure to have required vaccinations or to follow medical advice. Please note that postal applications for a British passport take approximately 4 to 5 weeks. Also, different requirements are applicable to non-British citizens.
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4. THE PRICE OF YOUR HOLIDAY
Prices on this website are based on an exchange rate of £1= US$1.90. The price of your holiday is based on known costs as at the date of Confirmation Invoice and Exchange Rates as per those issued by Royal Bank of Scotland on this day.
We reserve the right to amend the advertised prices of arrangements at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special Note: Changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.
Once the actual price of your arrangements has been confirmed, no amendment will be made to it unless it is to make a correction to an error, or if our costs change as a result of an increase or decrease in transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or as a result of any changes in the exchange rates which have been used to calculate the cost of your arrangements. Only if the amount of the increase in our costs exceeds 2% of the total cost of your arrangements (excluding insurance premiums and amendment charges), will we make an additional charge. If any additional charge is greater than 10% of the cost of your arrangements (excluding insurance premiums and any amendment charges), you will be entitled to choose one of options (a), (b) and (c) as set out in clause 8 below. If you do not inform us of your choice within 14 days from the issue date printed on our additional charge invoice, we are entitled to assume that you will pay the additional charge.
Any additional charge must be paid with the balance of the cost of the arrangements or within 14 days of the issue date printed on the additional charge invoice, whichever is the latter. We will not levy an additional charge nor make a refund within 30 days of departure.
We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
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5. SINGLE TRAVELLER OCCUPANCY
We regret that we are obliged to levy a single traveller supplement for those travelling unaccompanied because our contract with hotels is based on a price per room, while our holidays are sold per person including flights and other elements. Therefore the per person price for a single traveller includes the entire room cost. It is not our intention to penalise anyone who is under-occupying the accommodation we provide and we certainly do not make additional or excessive profits from these sales: the price we charge merely reflect the real cost to us. If a hotel is able to offer accommodation designed for single occupancy only, we will normally charge a reduced supplement, considerably smaller than the one we apply when a single person occupies a double room. Allocation of rooms is at the discretion of each individual hotel and not something that Collette Worldwide Holidays can influence.
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6. CHANGES OR CANCELLATION BY YOU
Except for transfers in accordance with Section 7, if after your holiday has been confirmed, you wish to alter your booking in any way, Collette Worldwide Holidays will do all they can to make the necessary arrangements provided we receive written confirmation of the change from the person who signed the booking form, or your travel agent, at least 60 days before departure (or 120 days for ocean and river cruise holidays and 180 days for holidays to Antarctica). Changes will be subject to an administrative fee along with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
Cancellation charges to compensate us for estimated losses and expenses are calculated from the date we receive your written notification of cancellation. These are set out below and are shown as a percentage of the total holiday cost excluding insurance premiums and amendment charges which are not refundable in the event of your cancellation.
All holidays excluding ocean/river cruises and holidays to Antarctica
Period Before Departure Cancellation Charge
More than 60 days Deposit only
60 - 29 days 50% of holiday cost
28 - 15 days 60% of holiday cost
14 - 8 days 75% of holiday cost
7 - 4 days 90% of holiday cost
3 days to date of departure or later 100% of holiday cost
All ocean/river cruises and holidays to Antarctica
Period Before Departure Cancellation Charge
Before balance due date Deposit only
Before balance due date - 90 days 50% of holiday cost
89 - 45 days 60% of holiday cost
44 - 21 days 75% of holiday cost
20 - 8 days 80% of holiday cost
7 - 4 days 90% of holiday cost
3 days to date of departure or later 100% of holiday cost
You may be able to reclaim these charges (less any applicable excess) under the terms of your insurance policy.
If some, but not all party members cancel, additional charges may be payable by the remaining members, e.g. under occupancy charges or single supplements.
No allowance or refund can be made for your meals, rooms, excursions etc., included in the price of your tour but not taken, nor can any refund be made for lost, mislaid, or destroyed travel tickets or vouchers.
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7. TRANSFER OF BOOKINGS
Only if the proper procedure is followed can you substitute a party member where the original party member is prevented from travelling (e.g. due to personal illness or serious illness of a close relative, Jury Service, redundancy or unavoidable work commitments) and the request is made in writing at least 28 days before departure. The transferee must meet any conditions which may apply to the tour. In this situation, you must provide documentary proof of the reason for the transfer (such as a Doctor's Certificate) and meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers. For example, most flight tickets cannot be changed without payment of cancellation charges and/or the cost of a replacement ticket.
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8. ALTERATIONS BY US
Because we begin planning the arrangements we offer many months in advance, we must reserve the right to make changes to and correct errors in holiday details both before and after bookings have been confirmed. We must also reserve the right to cancel confirmed bookings. However, we promise we will only cancel your confirmed booking 60 days or less before departure where you have failed to make full payment on time or as a result of circumstances outside our control/"force majeure" as defined in clause 9 below.
Most changes are minor but occasionally, we may have to make a "significant change". Examples of "significant changes" include the following when made before departure; a change of accommodation area for the whole or a major part of your holiday, a change of accommodation to that of a lower official classification for the whole or a major part of your holiday, a change of UK departure point to one which is more inconvenient for you, a change of outward departure time or overall length of your holiday of twelve or more hours, the closure of the only or all advertised swimming pool(s) at your accommodation for an extended period and, in the case of tours, a significant change of itinerary missing out one or more major destination substantially or altogether.
If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:
* (a) (for significant changes) accepting the changed arrangements or
* (b) purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
* (c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
If we have to make a significant change or cancel 60 days or less before departure, subject to the exceptions below, we will pay you the following compensation:
Period before departure a significant change or cancellation is notified to you [or your travel agent] Compensation per person (excluding infants)
60 days or more NIL
59-45 days £20
44-30 days £30
under 30 days £50
We will not pay you compensation where we make a significant change or cancel more than 60 days before departure or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
We will not pay you compensation and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time.
We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Very rarely, we may be forced by "force majeure" (see clause 9) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
All holidays operate subject to a minimum number of bookings. We will not, however, cancel for lack of numbers less than 60 days before departure.
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9. FORCE MAJEURE
In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss [as more fully described in clause 11(1) ] as a result of force majeure.
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10. DEALING WITH COMPLAINTS
Collette Worldwide Holidays will make every effort to make your holiday as enjoyable and trouble free as possible. Most problems can be sorted out straight away if we know about them. If you have a complaint, you must advise our representatives straight away and the supplier of the service(s) in question. Any verbal notification must be confirmed in writing as soon as possible.
You may also contact us directly using the emergency telephone number enclosed with your travel documents. That number will put you in touch with one of our employees who will take all reasonable steps to help you.
If you feel that a complaint has not been dealt with satisfactorily, you must write within 28 days of your return from holiday to: Customer Services Department, Collette Worldwide Holidays, Unit 11, Cowley Mill Road, Brook Business Centre, Uxbridge, Middlesex, UB8 2FX, quoting your booking reference number. We will need to investigate your complaint. An acknowledgement shall be sent no later than 14 days from the date of receipt of correspondence. A detailed reply, or a reply containing a detailed explanation for any delay, shall be sent no later than 28 days from the date of receipt of correspondence. The final date for dealing in full with such correspondence shall be 56 days from the date of receipt of that correspondence. Failure to follow the procedure set out in this clause may reduce or even extinguish any right which you may have to compensation.
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents (ABTA), and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com).The Scheme does nt apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA/Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.
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11. OUR RESPONSIBILITY FOR YOUR HOLIDAY
(i) We promise that your holiday arrangements will be made, performed or provided with reasonable skill and care. This means that we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing your arrangements. Further, we will be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
(ii) We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:
* the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
* the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or
* 'force majeure' as defined in clause 9 above.
(iii) We limit the maximum amount we may have to pay you for any claims you may make against us. The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is £50 per person affected unless a lower limitation applies to your claim under this clause or clause 11(4) below.
For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is a refund of your holiday cost (excluding any insurance premiums and amendment charges), a refund of any directly attributable expenses, and a daily sum of £72 per person unless a lower limitation applies to your claim under clause 11(4) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. We will use the maximum sum to assess the appropriate sum due to you in the circumstances of your particular complaint.
(iv) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended for international travel by air and/or for airlines with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for national and international travel by air, the Athens convention for international travel by sea). Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we will not be obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request.
(v) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
(vi) The standards and regulations of the country in which the facts giving rise to your claim or complaint occurred and the promises we make to you about your arrangements, will be used as the basis for deciding whether the arrangements in question were provided with reasonable skill and care. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
(vii) This clause 11 is intended to set out our obligations to you as an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992. We will not accept any further or different liability than these Regulations impose. In addition, regardless of any contrary representations made by us, we only promise to use reasonable skill and care as set out above and we do not have any further or different liability to you.
(viii) You must tell us and the supplier concerned about your claim or complaint as set out in clause 10 above. If asked to do so, you must transfer to us or our insurers any rights you have against whoever is responsible for your claim or complaint and provide ourselves and our insurers with all co-operation and assistance that may be reasonably required.
(ix) We do not accept liability for (1) any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you; (2) any business losses.
(x) Any sums received by you from suppliers, such as from airlines due to the Denied Boarding Regulations 1992 (in this case sums paid by the airline constitute the full amount of your entitlement to compensation for all matters flowing from the airline's actions) will be deducted from any sum paid to you as compensation by us.
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12. INJURY, ILLNESS OR DEATH NOT RESULTING FROM THE HOLIDAY ARRANGEMENTS
If you or any member of your party suffers illness, injury or death, through misadventure, as a result of an activity which does not form part of your contracted holiday arrangements, we will provide you with all reasonable assistance. This assistance may include our making a contribution towards your initial legal costs in taking action against the person(s) responsible providing you request this within 90 days of the incident in question. All assistance (financial or otherwise) is subject to our reasonable discretion and a maximum total cost to ourselves of £5,000 per booking form. If you are entitled to have any costs and expenses arising from such an incident met by or from any insurance policy or if you obtain a costs order against anyone in relation to the incident, you must repay to us the costs and expenses we spend in assisting you.
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13. BEHAVIOUR
You must not behave in a way which may cause distress or annoyance to others. If, in the opinion of ourselves, any airline personnel, accommodations manager or other person in authority, you are behaving in such a way as to cause danger, distress or annoyance to others or damage to property, your holiday arrangements may be terminated by either ourselves or the supplier concerned. In this situation, we will have no liability to you and will not be responsible for making any refunds, paying any compensation or meeting any costs or expenses you incur as a result. Further, you must meet any expenses we incur as a result of your behaviour.
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14. SUPPLIERS' CONDITIONS
Most of our suppliers have Conditions of Contract which affect the provision of your holiday. These Conditions may limit or exclude the suppliers liability to you, often in accordance with International Convention. Copies of these Conditions are available from us upon request.
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15. FLIGHTS
We are not always in a position at the time of booking to confirm the carrier(s), aircraft type and flight timings which will be used in connection with your flight. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) or any change in the identity of the actual carrier(s) as soon as we become aware of this. The carrier(s), flight timings and types of aircraft shown in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.
Any change in the identity of the carrier(s), flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges.
Please note the existence of a 'Community list' (available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm) detailing air carriers that are subject to an operating ban with the EU Community.
Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of the price of your arrangements from us. Your rights to a refund and/or compensation from us are set out in clause 11 above. If the airline does not comply with these rules you should complain to the air transport users council on 02072406061 www.auc.org.uk.
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may however provide refreshments etc. We cannot accept liability for any delay unless it has a significant effect on your holiday arrangements.
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16. SPECIAL REQUESTS AND MEDICAL PROBLEMS
Should you have any special requests, you must notify us of these at the time of the booking. We will inform the relevant supplier of such request. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.
If you or any member of your party has any medical problem or disability which may affect your chosen holiday arrangements, you must give us full details in writing at the time of booking. [If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, cancel when we become aware of these details].
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17. CONSUMER PROTECTION
Holidays that include flights purchased from Collette Worldwide Holidays are ATOL protected, since we hold an Air Travel Operator's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 4832. In the unlikely event of our insolvency, the CAA will ensure that you are brought back to the UK (where your contracted holiday arrangements include return travel to the UK) if already abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.
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18. LAW AND JURISDICTION
Your contract with Collette Worldwide Holidays and any matters arising from it shall be governed by and construed in accordance with the English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.
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19. ACCURACY OF INFORMATION
We have made every effort to ensure that all of the information and prices contained within this brochure is as accurate as possible as of July 2007. All the details contained on this website are thoroughly and carefully checked before posting. However, despite the accuracy we strive to maintain, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us or your travel agent at the time of booking. This website is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured on it.
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20. DATA PROTECTION & PRIVACY POLICY
For the purposes of the Data Protection Act 1998, we are a data controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and contact details of party members, credit/ debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you.
We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involves suppliers outside these countries.
Any personal information provided to us for the purpose of administrating your booking will not be used for any other purpose unless expressly agreed by yourself on our booking form, at the time you order a brochure from us on the telephone, or on other documents supplied allowing you the opportunity to agree to receiving special offers, brochure launch information, newsletters or new product/holiday information by telephone, post and/or e-mail. If you agree to our contacting you for special offers, brochure launch information, newsletters or new product/holiday information by telephone, post and/or e-mail, we will hold your personal information on our customer database. We honour the privacy and integrity of this information in accordance with the Data Protection legalisation laid out by the Information Commissioner where our business is registered. If you would prefer not to be contacted by us, please write to Marketing Department, Collette Worldwide Holidays, Unit 11 Brook Business Centre, Cowley Mill Road, Uxbridge, Middlesex, UB8 2FX or e-mail us at marketing@colletteworldwide.com and we will remove you from our customer database.
Please note that we will not pass your details to a third party or company outside of Collette Worldwide Holidays who is not directly involved in arranging your travel arrangements with our business. Those companies and/or persons involved in supplying the various components of your holiday with us may receive your details to ensure the set up and smooth running of the holiday.
We may need to disclose our customer database, including any personal data relating to you contained therein, to a third party who acquires or attempts to acquire all or substantially all of the assets or stocks in our company or our website service whether by merger, acquisition, reorganisation or otherwise. Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information.
You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.
As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.
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21. INSURANCE
We consider adequate travel insurance to be essential. Information about the policy we offer can be found below. We will add the appropriate premiums for this policy to your confirmation invoice unless you give details of an alternative policy (insurer and policy number) on our booking form. Insurance cover will not be effective until we receive payment of premiums in full. Please read your policy and take it with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
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22. BAGGAGE DISCLAIMER
Checked Baggage Charges:
Some airlines may impose additional charges if you choose to check any baggage. Please contact your airline or refer to its website for detailed information regarding your airline's checked baggage policies.
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TRAVEL INSURANCE
We are happy to recommend to you the following insurance that has been arranged for us by Global Travel Insurance Services Ltd and which is underwritten by ELVIA Travel Insurance International NV. A full policy wording will be sent to you with your confirmation of booking. Full details are also available upon request. This insurance will automatically be included for you. If you do not wish to be included in this insurance, you must state this on the booking form and must provide us with details of your alternative insurance at the time of booking. This insurance is only available to persons who are permanently resident and domiciled in the UK. If you have any questions regarding this insurance, you should contact Global Travel Insurance for advice and assistance.
2006/7 Premiums (1 May 2006 - 30 April 2007)
Europe: Worldwide:
Up to 5 Days £28 Up to 5 Days £53
Up to 10 Days £34 Up to 10 Days £73
Up to 17 Days £41 Up to 17 Days £81
Up to 24 Days £47 Up to 24 Days £90
Up to 31 Days £53 Up to 31 Days £103
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INSURANCE PRODUCT SUITABILITY
This insurance is suitable for persons whose Demands and Needs are those of a traveller whose: 1) Individual round trip starts and finishes in the UK and is of no more than 4 months duration. 2) Age is 90 years or less and is a permanent resident of the United Kingdom. As this description contains the Key Features of the cover provided it constitutes provision of a statement of demands and needs. If you would like more information or are unsure of any details contained herein, you should ask Global Travel Insurance Services Ltd. for further advice.
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SUMMARY OF COVER
Main policy limits only, please see the policy document for other limits that may apply.
Section Limit
Cancellation & Curtailment £3,000
Personal Accident £15,000
Medican & Other Expenses £3,000,000
Hospital Benefit £300
Personal Luggage, Money & Valuables £2,000
Loss of Passport £200
Travel Delay (a) £60 (b)£3,000
Missed Departure £500
Personal Liability £2,000,000
Legal Expenses £25,000
Policy Excesses
An excess of £50 applies to each and every claim, each insured person under the Medical & Other Expenses and Personal Luggage Money & Valuables sections. An excess equal to 10% of the charges applies to each and every claim, each insured person under Cancellation & Curtailment section.
Increased Excess
For person's aged 65 years or over the Cancellation & Curtailment and the Medical & Other Expenses excess is doubled.
Pre-Existing Medical Conditions
For persons with certain pre-existing illnesses that result in a claim the excess is doubled under the Cancellation & Curtailment section. An excess of £250 will apply under the Medical & Other Expenses section. Please refer to SPECIAL CONDITIONS of the policy. Increases in the excess also apply where a combination of age and pre-existing illness applies.
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EMERGENCY ASSISTANCE
There is a 24 hour emergency assistance service included in the policy so that any insured person may seek assistance in medical emergencies whilst on holiday. Full details are contained in the policy document.
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MAIN HEALTH EXCLUSIONS
We will not pay for claims arising Where You or any person upon whose health the trip depends.
1) are undergoing tests for the presence of a medical condition receiving or on a waiting list for or have knowledge of the need for treatment at a hospital or nursing home
2) have received a terminal prognosis
3) suffer from any psychiatric disorder, anxiety state and/or depression suffered by You for which You have previously received treatment or have been diagnosed prior to the date of the booking or of an issue of the insurance
4) are expected to give birth before or within 14 weeks of date of return to the UK
5) are travelling against the advice of a Medical Practitioner or for the purpose of obtaining medical treatment aboard
6) suffer from an ongoing chronic medical condition diagnosed or for which You have been hospitalized within 12 months prior to date of booking
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INSURANCE PRODUCT DISCLOSURE
Cancellation Rights: The Insurer provides a Money Back Guarantee enabling you to cancel the insurance within 14 days of issue should the policy not meet your requirements. No refund of premium is provided for cancellations after this time.
Claims: Claims are handled by Towergate Chase Parkinson who act on behalf of the Insurers and not the customer in relation to any claim. The telephone number 0870 906 3144.
Application Law: The law applicable to this insurance contract is English Law.
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IMPORTANT NOTICE ABOUT TRAVEL INSURANCE
We would like to draw your attention to certain important features of travel insurance policies in general as follows:
Policy Document: you should read the document carefully. It gives you full details of what is and what is not covered and the conditions of the cover. Cover will vary from policy to policy and Insurer to Insurer. Conditions, Exclusions & Warranties: conditions and exclusions will apply to individual sections of your policy whilst general exclusions, conditions and warranties will apply to the whole of your policy.
Health: your policy may contain restrictions regarding pre-existing medical problems concerning the health of the people travelling and of the people upon whose health the trip will depend. You are advised to read your policy Dangerous Sports or
Pastimes: if you are going to take part in dangerous sports, or pastimes where there is a high risk of injury, check that your policy covers you.
Property Claims: these claims are paid based on the value of the goods at the time you lose or damage them and not on a 'new for old' or replacement cost basis. Policy Limits: most sections of your policy have limits on the amount the insurer will pay under that section. Some sections also include other specific limits, for example, for any one item or for valuables in total. You are advised to check your policy if you intend taking expensive items with you.
Policy Excesses: under most sections of the policy claims will be subject to an excess. This means that you will be responsible for paying the first part of the claim. The amount you have to pay is the excess.
Reasonable Care: you need to take all reasonable care to protect yourself and your property.
Complaints: your insurance policy will have in it a complaints procedure which tells you what steps you can take if you wish to make a complaint.
Global Travel Insurance Services Ltd are an independent insurance intermediary whose address is as shown below. The registered office is at: 19 Farncombe Road, Worthing, West Sussex, BN11 2AY. Company No: 3419005.
Global Travel Insurance are authorized and regulated by the Financial Services Authority and their status can be checked on the FSA Register by visiting www.fas.gov.uk/register or by contacting the FSA on 0845 606 1234.
©2009 Collette Travel Services. All Rights Reserved.
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